fbpx
Search
Close this search box.

FAQs

Purchasing Guide

> How do I choose the right laser machine for my needs?

“Choosing the right laser can be daunting, but we are here to help! The best way to figure this out is to call us or set up a time to speak to one of our laser experts. They will ask you questions about what you’d like to create and help you find a machine to suit your needs and budget.

The main things to consider are:

How much space do I have?
What materials do I want to cut or engrave?
How thick of material do I want to be able to cut?
What is my budget?
Am I going to be doing production runs or one-off projects?
We’ve written a more in-depth article on this here: https://www.thunderlaserusa.com/choosing-the-right-thunder-laser-your-ultimate-guide/”

> Are Thunder Laser machines user-friendly?

Yes, Thunder Laser machines are designed to be user-friendly. In fact, most users are able to start using the machine within a few hours of unboxing. They come with intuitive software interfaces that make it easy for users to create and execute their designs. Additionally, we provide comprehensive training resources to assist our customers.

> How loud is the machine?

The short answer is “about as loud as a vacuum cleaner.” For more in-depth analysis, please visit this link: https://support.thunderlaserusa.com/portal/en/kb/articles/how-loud-are-thunder-lasers

> Do you have any design files I can use?

Yes! We have a collection of sources that provide free design files here: https://support.thunderlaserusa.com/portal/en/kb/articles/vector-file-download-links

> I am wanting to put the laser in a garage or in an environment that is not climate controlled. Can I do that?

Yes! A laser is just like any other tool. The better you take care of it, the longer it will last. Ideally, the laser is kept in an environment between 55 and 85 degrees with low humidity. However, we have many users that keep them in shops and garages. If ambient temperature drops below freezing, the water in the machine will freeze and break the laser tube. Many users will use a space heater to mitigate this.

> Could you tell me the procedure of buying?

“1) You pay the 30% deposit to us
2) We prepare the machine for you after we receive your deposit.
3) We take photos for you when the machine is ready.
4) You pay the 70% balance to us after you see the photos.
5) Take CIF shipping term for example, we send out the machine to you by sea way to your sea port(or by DHL to your door directly according to your needs)
6) We send out all the documents to you to clear the customs and receive the machine.
7) The shipping company will contact you when the machine arrives at your port. You contact with shipping company and ask them to help you to clear customs. And then ask them to find a carrier to send the machine to your door.
8) Everything is done now.”

> How the sea way shipping goes?

“Let’s say sending a machine to Hamburg port. Usually, the total delivery time to Hamburg is about 42 days by sea way.
1) The time to prepare the machine is about 7-10 days,
2) We send the machine to the shipping company and the machine will stay in the shipping company’s warehouse for about one week. This is called LCL period.
3) the time from China port to Hamburg port is about 25 days.”

> How the air way shipping goes?

“Usually, we will need about 7-10 days to prepare the order after receiving the payment.
And if shipping by DHL air way, it will need about 7 days to reach you.
So totally it will need about 14-17 days if you choose DHL air way to your door.”

> Do you offer any warranty for the machine or laser?

“Warranty of Thunderlaser:
1) The warranty of machine is 24 months.
2) The warranty of laser tube, Laser Power Supply, water chiller, air pump, exhaust system, air compressor and water separator are 12 months.
3) The warranty of lens and mirrors are 30 days from the date of receipt.
4) The warranty is dated from Ex Factory Date.
5) During warranty, Thunderlaser will send the replace parts including shipping without charge. On-site service are availble at a reasonable cost and tech time.
6) When the warranty is over, Thunderlaser will charge at a reasonable price for replacing.
7) Tech support by sending email/phone call/Video/TeamViewer is always free for Thunderlaser user for the whole life.
8) The warranty is only valid for customers who buy machine in the year of 2024.”

> Do you service the machine or provide the user tech support so they can fix it with replacement parts?
“Yes. If you are looking for tech support of your Thunderlaser system, here are the guidance to help you to get answer faster:
– Skype: thunderlaser
– Email: [email protected]
We are always here for Thunderlaser users.”
> Why is your vehicle better than machines from other manufacturers? What is the difference?
“After polishing of several years, the Thunder Laser Nova series has become a tried-and-true product line. We always listen to customers, continuously refine, improve, innovate, and create high-quality machines at reasonable prices. We provide comprehensive pre-sales and after-sales support to assist customers in achieving success. We are also grateful and honored to have a group of loyal customers who have been with us all along with their encouragement, suggestions and support. Some customers have been using their Thunder Laser machines for over ten years, and they still serve as workhorses in their studios. If we were to summarize what makes Thunder Laser win customers, it is the cost-effective machines, sturdy and user-friendly quality, excellent user experience, and superior technical support.
For a more in-depth answer to this question, please feel free to contact us by email at [email protected].”
> I will be using my credit card for payment so you can also send me the information on how to pay you?
If you pay via credit card, according to our experience, Thunder Laser China can only receive the payment through PayPal. But some of our distributors do offer financing. Feel free to reach out to us at [email protected] for more details.
> You have reseller in Europe?
“Yes, please find Thunderlaser worldwide resellers here:
https://www.thunderlaser.com/where-to-buy/

Machinery & Parts

> Does the machine come ready to work once unboxing?

Yes. Our Nova laser systems come preset and tested through our quality assurance program. Thunder Laser machines come with a water chiller, air compressor, exhaust fan, tool box with all accessories needed to set up and run.

 
> I don’t understand the water chiller. How does that work?

Only the Nova series requires a water chiller. The water chiller circulates cold water around the laser tube so it doesn’t overheat. But it is super simple to operate! Just fill it with two gallons of distilled water and the machine handles the rest. There are also safety measures in place to make sure the chiller is always on when the laser is running. Only our Nova series machines require a water chiller.

> How much time do I need to spend on learning how to run the laser machine?

“As long as you know how to design jobs in graphic software, it just takes a few hours for you to become a master of laser machine.
You just need to do some tests to know what speed and power is good for your different materials. Since we’ve provided some of the parameter library, it will save your time. Thunder Laser machines are designed to be user-friendly. Additionally, we provide comprehensive training resources to assist our customers.”

> How to send a job to the machine?

“Here is a video for your reference:
17-How to Send File to Machine
https://www.thunderlaser.com/video/17-how-to-send-file-to-machine/”

> Do I need separate laser systems for engraving and cutting?

“No, our CO2 laser cutting and engraving machines can do both cutting and engraving very well on most nonmetal materials.
Usually you just need one machine for both kinds of jobs. By setting different layers in the laser software, we can input different power/speed/air assist settings for cutting or engraving various thickness and deepth. The dual-air assist also ensures both good cutting and clean engraving results in one go (since most engraving requires low air assist, and most cutting requires high air assist).”

> Does the machine wear after a while and start to engrave sloppy? (If so, can the wear parts be replaced?)…How much?

“Yes, every machine will wear. However, you don’t have to worry too much about that with Thunder Laser’s quality build and your regular maintainance. The machine will be working normally at least 2-5 years, we also have customers who have been using their Thunder Laser machines for over 10 years.
Besides the comsumable parts like focus lens, reflective mirrors and laser tubes, most of the accessories are also replaceable. Even after warranty period, we charge reasonable price for the replacement parts and will provide detailed tutorials and instructions.”

> Can you explain what the differences are between the different watt laser tubes and how that impacts price and performance?

“Higher wattage tube with more power output can cut thicker materials, or we can say, for cutting same material, higher watt tube can achieve faster speed.
However, theoretically speaking, the lower watt tube with smaller laser power, which produce smaller laser dots is better for engraving. Take the Nova series for example, usually we suggest 40-80w for engraving, 100-130w for cutting.”

> Do you offer a higher power laser?

Yes, we have maximum 130watt laser for your choice.

> Can it engrave cups?

Yes, with an optional rotary attachment you can engrave cups.

> I saw a video of your machine cutting cylindrical objects. What is the maximum diameter of the rotary capabilities?

Thunder Laser China provides the chuck type rotary attachment, the max support cylindrical object diameter is 10CM diameter. Some of our distributors provde the roller rotaries as well in local, which is able to support larger diameter object. For more details, please feel free to contac us!

> What are the available focus lenses?

We have 1.5″,2″, 2.5″and 4″ lens for options for Nova and Bolt series. And for Aurora series, we currently have three work areas for option: 110*110mm, 145*145mm, 200*200mm.

> What’s the difference between focus lenses?

“Shorter focal lens will produce smaller final beam spot. That’s why it is better for engraving good quality photos.
And longer focal lens produces greater tolerance and beam-waist radius, is better at cutting thicker materials, it makes cutting edges straighter.”

> What’s the difference between Mo reflective mirror and Si reflective mirror?

“For a laser with less than 80W and clean engraving jobs I would recommend the Silicon-Mirrors because they have the best reflectivity (>99%), the drawback is that the coating on it is delicate and not so durable.
For a laser that is doing dirty work (cutting wood 8 hours a day) or working with aggressive chemicals I would recommend the Molybdenum-Mirror. The reflection coating (there is no coating, the Molybdenum is polished) is more resistant, but it gets oxidized. Both are comsumable parts and easy to replace.”

> Is there any type of optics protects (example: air assistant)?

“Yes. We have door protection switches, the laser will stop working if you
open top lid, side doors, rear cover etc. Water protection, Laser will stop working if the water cooling system is not working normally. Emergency stop, Turn off the machine immediately when there’s accident happen. Alarm Lamp, show the work state and tell when the job is done. Heat Alarm detector, the warning alarm goes off once detecting cutting material catches fire, and laser will stop working. The air assist keeps focus lens clean and also helps cool the cutting material.”

> What type of exhaust system is required?

The machine comes with a standard exhaust fan. If you need fume extractor, it’s optional.

> Does the laser head include a red dot laser pointer for orientation and alignment?

Yes, Red dot laser pointer is standard feature of all Nova/Bolt series machines.

> How do i know the tube is nearly used up?

“The normal color of the laser beam is purple while working. When a tube is
dying, the color will become white.”

> What’s the difference between the different laser tubes?

“Take the glass tubes for example, the power of the tube is decided by two parameters:
1. The length of the tube, the longer the tube is the more powerful.
2. The diameter of the tube, the bigger the tube is the more powerful.
Usually the higher power the thicker and materials it can cut.”

> Does the reflective mirrors and the lens need to be cooled?

No need as the laser power we provide is not that high.

> How can i adjust the focus?

“There are two ways to adjust the focus.
1) Manual focus, the machine comes with a focus ruler.
2)Autofocus, use the auto focus feature on Thunder Laser machine.”

 
> How is the power rating of the laser determined, is it the amount of power being put into the CO2 tube from the power supply?

Yes, the co2 tube is controlled by the power supply. And the power supply is controlled by the controller. And you can set the power rating easily in the software.

> What is the use of the High Resolution Head?

“High resolution Attachment will make the laser dot smaller, thus you can
have much better engraving quality. It is used to engrave high
quality photos.”

> Do you have any experience how big the distance between the laser Head and the material should be what made the best results?

“With standard 2″ laser head, the distance between laser head and material is usally 5mm-6.5mm.
If cutting thick material and 6mm distance does not give a good result, you can try adjusting the distance down to about 5mm. For details, please contact our tech team.”

> We think that a higher air pressure brings better results, is it right?

“For cutting thick and flammable materials, it is correct that high pressure air assist helps cool the materials and keep the cutting edges less burnt.
But when engraving, lower air assist can avoid the smoke/ dust from burning the area around the engraved pattern. Usually we do both cutting and engraving in a design file, the Thunder Laser unique Dual air assist allows both cuttng and engraving neat in one go.”

> What’s the life time of laser tube?

“Theretically the glass tube can last 10000 hours. According to our test, normal lifespan of a laser tube is about 2500-4000 hours according to
how we use and maintain it.”

> Can the desktop laser come with stand?

“Yes, stand of desktop laser machine is an option. We will take it apart
for less expensive shipping and you can set it up with screw after receiving.”

> What is the working space needed? I need to plan the space out before your machine arrives.

“Different machines have different space requirements. The Bolt can be used as a desktop and you only need about 3’ x 2’ of space. Our Aurora line of fibers can also fit on a desktop. Nova machines are larger and more powerful and require more room. Here’s an article about expample layouts for your reference:
https://support.thunderlaserusa.com/portal/en/kb/articles/example-layouts-for-work-space-considerations#Example_Nova_24_Layout
https://support.thunderlaserusa.com/portal/en/kb/articles/thunderbolt-desktop-machine-3rd-party-stand-and-base-options
It’s suggested to leave about 200mm space for the backside to install the exhaust pipe.
For the other sides, need about 100mm for each, but when you need to replace the parts of the machine, please move it out to a wide place.”

> Do the sides of your laser open for larger pieces?

“Yes, we have front and rear pass-through design for on Nova series machine:
https://www.thunderlaser.com/video/pass-through-door-design/

>Are the Laser Tubes when they are no longer working just replaced or is the CO2 recharged?

You have to replace a new glass tube when it’s no longer working. If it’s RF metal CO2 tube, it’s rechargeable.

> If the Laser tube or Mirrors get out of alignment during shipping or during prolonged machine use, how are they then realigned to get a perfect beam without any special equipment?

“We will pack every machine well and it’s seldom out of alignment in transit,
Usually we need to realign the beam path when replacing a laser tube, we have videos and articles about how to align the laser beam:
https://support.thunderlaserusa.com/portal/en/kb/articles/how-to#Quick_Reference_Video_1″

>Is the Beam a small round dot?

“If the beam is a small round dot, then it is perfect,
but in fact, most of the beam are close to round dot.”

> How safe is it to realign mirrors or replace the Laser Tubes without wearing Laser Safety Glasses to protect your eyes?

“If you realign the laser beam path by following our lesson and video step by step, It’s not so dangerous,
And to make it safer, yes you are supposed to wear a pair of laser safety glasses.
Please note the most important thing is to get familiar with the process of lesson and video. https://support.thunderlaserusa.com/portal/en/kb/articles/how-to#Quick_Reference_Video_1″

> Do the tubes contain unsafe materials (mercury etc.), can they be disposed of safely?

No unsafe materials in the machine and laser tube, and yes, they can be disposed of safety.

> You have lots of very long timing belts especially on the Z Axis Drive, do they need re-tension adjustment and how long do they last?

“The belts should last at least 3-5year.We have some customers have been using their machines for over 10 years.
When you find the belt loose, you can adjust it by reading our user manual and watch guiding video:
https://www.youtube.com/watch?v=izI9HMzA0ds
https://www.youtube.com/watch?v=yRpCJAmwRw8″

> Does the machine get dirty inside with use as all the mirrors/lens/belts/rail slides are not protected? With Belts, Rail slides, Lens, mirrors if so do need cleaning do you have a procedure to clean them?

“Yes, machine will get dirty after using for a period time,
You are supposed to clean and maintain it frequently.
For how to clean the machine and keep maintenance,one of our good customer shared an informative video: https://youtu.be/fyKjt7KZtA0″

>Does the 4 inches laser head cut more thick material?

“For cutting thick material (usually more than 10mm),
4″ lens is good for getting a more straight/smooth cutting edge, it does not mean you can cut more depth. Cutting ability depends on the laser power output and speed setting.”

> We also need to work out where to exhaust the output gases when we use the machine. Two areas though the wash room window or out the Garage door both methods would require long hoses? So we may have to reorganize for a better position nearer to the window.

“For exhausting the air outside,
standard length for the hoses is about 6m
is it ok for you?
if not, can you please tell me how long do you need?
I think we can offer special hoses as option or you may find the extra hose in local.”

> Comparison of different laser heads.

jgtduibi

cs
cs
> My door is too narrow, we can’t figure out how to separate the top from the bottom?

Please refer to this instruction about separating the stand of machine to fit through a standard doorway: https://support.thunderlaserusa.com/portal/en/kb/articles/getting-nova-series-machines-through-a-standard-30-doorway

Software

> Do I have to record all the cutting/engraving parameters for different materials in a paper?

“No need. We can a parameter library in the software, once you find out what settings is best for a certain material,
you can record it in the parameter library. Next time you cut the same material, you just need to read it from the list in the software.”

> Does your laser run from a laptop or Desktop PC?

Both ok, the standard software RDWorks can only run on Windows system, if you use Mac, Lightburn software is a good choice.

> Does your laser run in Windows XP?

Our laser runs on Windows XP/2000/Vista/7/8/10 both 32bits and 64bits system.

But it does not run on Mac OS.

> What software is suggested to design my jobs?

CorelDraw and AutoCAD etc are compatible. You can design all your artworks in these softwares and then send to the RDWorksV8 software to set the parameters easily. Most of our customers recommend Lightburn software. As a laser software, you can design directly on Lightburn, set laser processing power/speed etc and send the files to the machine.

> What files is the software compatible with?

“JPG, PNG, BMP, PLT, DST, DXF, CDR, AI, DSB, GIF, MNG, TIF, TGA,
PCX, JP2, JPC, PGX, RAS, PNM, SKA, RAW”

> Can I take a picture and engrave the image on an object without any hassles?

Yes, you can take a photo and then load the photo to the software directly and engrave it.

> Can i send a DXF file to you and then you cut for me?

Yes, welcome to send us a file or material and we can make a sample test for you to have a look.

> Is it possible to start the software without laser machine?

Yes, you can start the software without connecting it to a laser machine.

> What does “corner power” mean?

“The corner power should be less than the max power, since the laser head moves slower at corners. For how much less, it is best to do
some tests until you find the best one.”

> I use files from Adobe Illustrator. Is this possible?

Yes, it’s ok to use files from Adobe Illustrator, but on RDworks software you will need to export it as DXF format. Then then software can load it.

>What format is the file that CorelDraw is sending to your software?

DXF format, but there’s plug-in for coreldraw, so you can also switch from coreldraw to our laser software directly.

Material Application

> Can Thunder laser engrave on metal?

“Co2 lasers like Bolt, Odin, and Nova can’t cut or engrave into metal directly. However, you can leave a permanent mark on them using something like Cermark. You spray the metal with this “paint” then laser over it. It will leave behind what was lasered over.

Our fiber and UV lasers in the Aurora lineup can mark, engrave, and cut directly into metal.”

> What are the limitations of the laser… for instance, if we wanted to cut a sheet of acrylic (what is the maximum thickness we can cut through)?

“Take acrylic for example, Max cutting thickness:
40watt:10mm
60watt:13mm
80watt:18mm
100watt: 20mm
130watt: 25mm
Generally speaking, Bolt is best for high-speed engraving. Nova is where you want to be looking if you’re mostly interested in cutting. For metal and polymer (firearms) marking and engraving, please check out our Aurora series machines.”

> Does your laser engrave 3D?
“Yes, our laser can do 3D engraving, like relief.
See below video:
https://youtu.be/zXVZOKx5UWg”
> Can this cut metal? What thickness?

“No, for cutting metal, you will need at least 300watt laser.
We only focus on cutting non-metals at present.
The Aurora series marking machine can engrave/mark on metal, but it cannot cut metal either.”

> Do you have any data (power, speed) with cutting acrylic glass?

“Yes, please download the suggested parameter settings from below link directly
https://www.thunderlaser.com/downloads/”

 

> Can it cut POM?

Yes, we can cut POM. Please tell us the thickness, we will recommend you a suitable machine.

> Which other materials can I cut with the laser?

“Thunder Laser machines are versatile and can work with a variety of materials, including wood, acrylic, leather, fabric, glass, paper, rubber, and more. The specific capabilities depend on the model of the laser machine. For the workable materials, please learn the details from our website:
https://www.thunderlaser.com/”

> What material should never be put in a CO2 Laser Machine?

“Please do not cut any material containing chlorine like PVC, Vinyl, etc. and other toxic material. When heated they release chlorine gas.
This gas is toxic and poses a health risk as well as being very corrosive and harmful to your laser.”

> Can you engrave a Glass Mirror?

Yes

> Is the Cast Acrylic the best Acrylic material for fine Photo engraving?

Yes, normally cast acrylic is better than extruding acrylic for laser processing.

> Can you engrave Photos on metal if your spray on say CerMark?

“We didn’t test for engraving photos on metal with Thermark before,
and according to our experience, we think it should be not so good,
as you know metal become black after engrave with laser,
for engraving word, logo and simple pattern, it’s good to see it clear,
however, for engraving photos, I am afraid it’s hard to get a gray scale photo.”

> My understanding is that the best for Photo engraving is on Anodized Aluminum followed by ABS. The following are some Anodized Aluminum surface examples, which ones are OK to engrave a fine Photograph on your Laser machines?

“Yes, Anodized Aluminum and ABS are good materials for engraving photos.
if you have good quality suppliers.
(ABS is a kind of plastic, some ABS will be bend after heat by laser).”

> I also would like to know if we can do 3D and 2D engraving on in clear Crystal blocks, the examples I have seen on the internet have these images engraved in the middle of the crystal also the images are of good quality and high resolution.

No, our laser(co2 laser) can only engrave on surface of material/glass/crystal

> Can you do more than one Laser cut pass to cut Timber or Acrylic, if the first cut does not cut it because it is too thick?

Yes, you can do more than one cut, but usually it’s not suggested as the material may be over burned. Most of the time, one cut will get the best cutting quality.

> I need to know more about the material that is stuck to the glass when performing glass/crystal engraving, so I can see where to buy the material. I have found a local source of Thermark spray for the Metal Engraving, after the engraving is complete can the Thermark spray be removed?

“The material we paste on glass is just a kind of common tissue paper,
since it help us to get a more smooth surface, (no so much rag)
it’s ok, you really needn’t worry about the paper, you just need to make it wet,
and then paste on the surface of glass you want to engrave.
for Thermark, yeah, it’s useful for engraving on metal,
and after you get the laser job down, you can tear the Thermark off,
(there are some types of Thermark, you can visit their website if you like to learn more).”

> what is the thickest size material it can cut through with 100W laser for wood?

10-15mm

> How long does it take to engrave something?

This depends on many factors, but a small 3” x 3” engraving would take about 2-4 minutes, depending on the machine. You could cut a large 20” x 20” square of thin material in 1-3 minutes, depending on the thickness of material.

Thrive with THUNDER LASER Now

Benefits from Our Social Media:

    America

    Europe

    Aisa

    Oceanica

    Africa